Collection and Accessories
• Orders are delivered to you by our courier service and will arrive between 2 - 14 business days in metro areas. Please note that areas considered as remote may take longer due to COVID delays.
• Please be sure to indicate your daytime address where someone can take the delivery. We cannot take any responsibility for missing/stolen items after delivery. At peak times there can be courier delivery delays that are beyond our control.
We send our orders with Registered Post.
• Delivery between 12-30 business days, (shipping may take up to 90 days to some countries due to COVID delays, so please be patient).
• Please allow our team 1-2 business days to ship your order. You will receive an email from us letting you know that your order has shipped.
• This service is NOT trackable. The tracking number you receive is a consignment ID and is for delivery purposes only.
• Please do not contact us about your order unless it has been more than 60 business days since your order was lodged. Once an order has been shipped and confirmation emailed to you, Rue Stiic is no longer responsible for goods shipped.
• Once the order arrives in the destination country, please contact your local post service for updates.
• Signature required on delivery at most destinations. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.
• Please check with your local post office if you experience problems during shipping.