Rue Stiic accepts exchanges or store credit returns on full-priced items. Items that have been purchased on sale cannot be returned.
E-mail firstname.lastname@example.org within 7 days of receiving the goods, to receive your Return Authorisation form. Please include the following in your e-mail:
Item/s you're returning
Reason for return
Item/s must be unwashed, unworn and in original condition (this includes all original tags and packaging). Sanitary stickers must still be intact with any swimwear. Rue Stiic has the right to decline the return if the item/s has/have not been received in the original condition. Item/s that have been worn or are damaged or altered will not be accepted.
Rue Stiic does not offer refunds for any items that are non-faulty but are still wished to be returned. Instead, a store credit will be issued. This store credit is valid for a year and can be used on anything online, including sale items. Store credits cannot be used together with other discount codes.
INTERNATIONAL ORDERS: If you refuse a shipment from Rue Stiic or your package is returned from customs, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Rue Stiic. This amount will be deducted from your store credit.
All items are checked prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods please notify us by e-mailing email@example.com within 2 days of receiving your goods.
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty. You will receive a full refund if the item cannot be repaired or replaced.
ALL SALE ITEMS ARE FINAL
No returns on sale items.
Orders are delivered to you by our courier service and will arrive between 2 - 6 business days in metro areas. Please note that areas considered as remote may take longer. Please be sure to indicate your daytime address where someone can take the delivery. We cannot take any responsibility for missing/stolen items after delivery. At peak times there can be courier delivery delays that are beyond our control.
We send our orders with Registered Post.
• $25AU Flat rate Australia Post Registered International Shipping.
• Delivery between 12-21 business days (shipping may take longer to some countries, so please be patient).
• Please allow our team 1-5 business days to ship your order. You will receive an email from us letting you know that your order has shipped.
• This service is NOT trackable. The tracking number you receive is a consignment ID and is for delivery purposes only.
• Please do not contact us about your order unless it has been more than 21 business days since your order was lodged. Once an order has been shipped and confirmation emailed to you, Rue Stiic is no longer responsible for goods shipped.
• Once the order arrives in the destination country, please contact your local post service for updates.
• Signature required on delivery at most destinations. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.
• Please check with your local post office if you experience problems during shipping.