RETURN POLICY
Please note that returns are not the same as refunds. Please read the following carefully:
COVID-19 - Worldwide Shipping
Due to Covid-19 we are experiencing longer shipping times than expected. This is particularly true for parcels travelling to to America, Canada, Poland and Europe Zone 1 + 2 countries.
Shipping can be expected to take 15 - 30 + days, we are upgrading all parcels to travel via Australia Post express to help speed this process up. Please keep this in mind.
TRY ON POLICY - Australia ONLY - 25/3/2020
All items purchased within Australia are now valid for our TRY ON POLICY. This enables Customer's within Australia to now purchase up to 700AUD of FULL PRICED items from Rue Stiic Online and send back the pieces that didn't work out for a full refund
Simply purchase up to 700AUD from Rue Stiic Online of FULL PRICED items, try on our wonderful pieces, and send us back the styles that weren't quite right within 3 days of receiving them, along with your returns form as included in your shipment.
- Full Priced pieces that are posted back to us unworn within 3 days of receiving them are eligible for a refund. (Item must be posted within 3 days, not received).
- Please note when requesting a refund, a $10 fee will be deducted from your return total, for any orders that received FREE SHIPPING (This is the cost of shipping the item/s out to you).
- Sale items are eligible for the TRY ON POLICY, however will be accepted for exchange or credit.
- Items that are returned to us with the returns form left blank will not be accepted.
All refunds will be given once the goods have been received back at our office and examined. Refunds will account for goods purchased only. The client is responsible for return shipping.
Sale Items
Rue Stiic does not accept returns for change of mind. If there is a fault with your product, please email hola@ruestiic.com for an appropriate remedy as deemed under the Australian Consumer Law.
Faulty goods
All items are checked prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods please notify us by e-mailing hola@ruestiic.com, and we will provide an appropriate remedy as deemed under the Australian Consumer Law.
Goods are classified as faulty if they are received damaged or a fault arrises due to production after use. Items that are damaged as a result of not following care instructions are not considered to be faulty.
RTW Collection - Worldwide
Rue Stiic accepts returns on full-priced items. Items that have been purchased on sale cannot be returned unless there is a major problem or fault with the item.
E-mail hola@ruestiic.com within 7 days of receiving your goods, to receive your Return Authorisation. Please include the following in your e-mail:
- Order number
- Item/s you're returning
- Reason for return
Item/s must be unwashed, unworn and in original condition (this includes all original tags and packaging). Unless the product is faulty, in which case please return in a sanitary condition.
Rue Stiic has the right to decline the return if the item/s has/have not been received in the original condition. Item/s that have been worn or are damaged or altered due to not following product care guidelines will not be accepted.
Rue Stiic does not offer refunds for change of mind. Instead, a store credit will be issued. This store credit will never expire and can be used on anything online, including sale items. Store credits cannot be used together with other discount codes.
INTERNATIONAL ORDERS: If you refuse a shipment from Rue Stiic or your package is returned from customs, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Rue Stiic. This amount will be deducted from your store credit.
PRODUCT INFORMATION
All of our pieces are soft washed and hot washed as part of the manufacturing process. This prevents shrinkage for your future washes. Never hot wash or use a tumble dryer for your Rue Stiic pieces.
Our raw hems are made with the intention to fray and soften with each wash. Simply trim the threads to your liking. All raw hems are security stitched so need to worry about losing length.
We want you to be sure of what you are buying. If you require any further information on any of our products (e.g. measurements, advice on how the item fits, or what to match an item with to create a perfect outfit) simply send us an email and we will reply within 1 day.
